Alabama offers many selections for internet and phone services. Each competing company is always trying to improve their prices, service, and selection so that they can better serve the customers.
Comcast
Comcast offers service in most parts of Alabama. They offer very competitive rates on bundled services including cable internet and telephone. Comcast also offers television service at a discounted rate when combined with other services. While not a Better Business Bureau accredited business, they do sport a “B” grade from the BBB. Comcast’s prices tend to be on the lower end of rates.
Knology/PCL
Knology recently combined forces with PCL, another Alabama-based cable company, to expand their service range. Like Comcast, they offer discounted bundles when purchasing internet and phone service together, but only when purchased alongside television service. They are a Better Business Bureau accredited business since 1999 and they boast the prestigious BBB “A+” rating. Knology/PCL’s pricing can sometimes be steep when compared to Comcast, but Knology/PCL also services some areas that Comcast does not.
Charter
Charter Communications has a fairly large coverage area in the state of Alabama as well. Charter offers discounts when purchasing at least two services, such as internet and telephone service. Like Comcast, they do not have BBB accreditation and they sport a “B-” grade. While it does not rival Comcast in coverage area, Charter’s pricing is incredibly comparable to Comcast.
AT&T
AT&T is one of the oldest telecommunications companies operating in Alabama. They offer DSL internet and telephone service as a package deal. Depending on your area, television service may or may not be available with AT&T. A BBB accredited business since 1952; they boast an “A+” rating like Knology/PCL. Coverage is pretty much statewide, but internet speeds vary based on location and quality of lines. Their pricing is usually better than cable companies for basic service, but AT&T does not offer internet speeds as fast as their competitors.
WATVC
West Alabama Television Cable offers cable internet, telephone, and television services. They cover many out of the way places in West Alabama that other major companies to not service, such as Hamilton and Winfield. WATVC does not have BBB accreditation or a BBB rating. Their prices are somewhat high compared to major companies since they control a limited market.
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Ofcom has decided to make slamming an offence. According to Ofcom, the problem of slamming - changing the broadband or landline service provider of customers without their knowledge or consent - is growing rapidly.
Slamming usually takes place when broadband service providers (telecom companies) shift their loads to partner companies. However, this may create problems for clients. Ofcom said it receives nearly 750 complaints about slamming and mis-selling every month - more than any other issue in the land line market.
And now Ofcom has sprung into action. The watchdog has come up with regulations called General Condition 24 to protect the customers’ interest. Ofcom’s chief executive Ed Richards said it is important to ensure that telecom companies do not give false hope to their clients and make promises that they cannot fulfil.
General Condition 24 seeks to regulate selling and marketing activities. Service providers have to keep immaculate records of their marketing activities and other related matters. They also have to make sure that the client is well aware of the terms and conditions of the service contract.
Most importantly, General Condition 24 prohibits slamming. According to the new regulation, any company indulging in slamming will be punished with a hefty monetary fine, which may go as high as 10 per cent of the firm’s total turnover.
For information on the broadband providers, or your specific ISP, look at broadbandgenie.co.uk. It’s worth a look at the website for and their comparative table of best broadband providers, which includes an analysis of their products and services.
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Cyber security seems to be one of the important concerns of the Queensland Police. Detective Superintendent Brian Hay, speaking for the Police department, said that they are starting a campaign to improve the security of wireless networks, similar to the one conducted against poor vehicle security in the past. In that campaign, which addressed the dangers of unlocked cars, the Police conducted checks to see if cars parked near public areas such as railway stations were locked or not, and left a letter for people regarding possible consequences of unlocked doors if they found that a car was not locked.
The current campaign intends to make people aware of the dangers of unsecured wireless networks (click for info on mobile broadband cards). The Police will follow the modus operandi of wardrivers - people who scan localities to help others find and use unsecured networks. The Police intend to compile all the data and then inform the people whose networks are at risk regarding the steps that need to be taken as well as the problems that may arise if they do not secure their devices.
Mr. Hay was recently awarded the McAfee International Cybercrime Fighter Award, and he believes that this effort is very much needed. In his assessment, the Police will be able to carry it out without much expense, as they intend to amass data in small geographical locations and then inform the public regarding the steps and consequences through the media - which is not a resource-intensive strategy.
Along with those with hearing impairments, other subscribers too would now be able to avail of the convenience offered by the newly launched Live Chat feature by BT. The feature, which works just like a regular messenger service, would require the user to visit BT’s inclusion website (www.BT.com/inclusion).
The service has garnered praise from many, one of them being Hearing Concern Link, which is very impressed with the convenience that this kind of service would offer to the disabled. It has now urged Ofcom to ask other broadband operators to come up with similar services - click here for more info on broadband providers.
BT is always looking to make communication with the customers more convenient, said Warren Buckley who is the director of Strategy and eServices at BT. He said that this service would assure users of real time help without the aid of a telephone.
One would need to go to the site and click on the ‘Chat to us Live’ banner to begin a conversation with a BT advisor. The service will be available from 10 am to 5 pm from Monday to Friday.
Billing related queries, inquiries about account changes (such as broadband connection migration), and advice on the full range of BT products and services, and requests for BT’s help related literature would be addressed by this feature. After one has typed a question on the live chat screen, an immediate response would be given by a dedicated BT advisor.
In a surprising move, T-Mobile recently dropped out of the litigation against Ofcom that was jointly started by it with O2 in May last year. The subject of litigation was the sale of the 2.6Hz spectrum.
The 2.6GHz spectrum is the range that has been marked as best suited to 4G services like LTE. Quite a stir was created when Ofcom announced it would soon be selling off the spectrum to the highest bidder. The problem was that with other spectrum allocations, especially the 900MHz reallocation, still undecided, it is hard for the industry to assess how much this new spectrum is really worth.
Thus, in May last year, O2 and T-Mobile jointly initiated litigation against Ofcom to stop the auction from taking place before a decision could be made. They succeeded in delaying the auction, which Ofcom planned to have completed by now.
It must also be noted that stalling of the auction has also stopped LTE’s rival WiMax from hitting the 2.6GHz spectrum. This obviously is good news for mobile operators who are in support of LTE. Now that T-Mobile has dropped out, only O2 remains as a roadblock for Ofcom.
Ofcom has repeatedly said that the 900MHz reallocation and 2.6GHz spectrum sale have absolutely nothing to do with each other, and that it intends to go ahead with the auction later this year. For the latest news in 3g broadband, click here.
Avaya Phone Systems has taken several steps to ensure a smooth transition
traditional, circuit- based phone systems to VoIP phone systems. The company
views the evolution to converged network as a three- step process:
Install IP architecture, laying the foundation for a wireless network
capable of supporting data, voice, and video on a single cable.
Incorporate applications, taking advantage of features that increase your
productivity and efficiency.
Employ IP telephony, connecting all branches and locations of your
business, making the conversion from an outdated, inefficient network, to an
industry- standard one.
Step One:Install IP Architecture
The first step in switching to VoIP phone systems takes one of two
routes, depending on whether your company has POTS or a PBX. The route from
POTS to VoIP phone systems is longer and more expensive, and is generally not
recommended unless the monthly toll charges and fees are so unwieldy as to
outweigh the high cost of converting.
However, VoIP phone systems architecture can be installed alongside the
existing POTS, preserving your earlier investment. Over time, you can phase out
your POTS and replace circuit- based telephones with IP- enabled ones, as you
embrace IP telephony.
The process is much simpler with a PBX: The computer data network is
expanded to support IP telephony on the LAN and VoIP and the WAN, creating a
common infrastructure connecting all locations.
Step Two: Incorporate Applications
After a foundation for IP telephony has been built, and a converged
network is in place, your company is ready to take the next step to VoIP phone
systems: incorporating applications, taking advantage of integrated voice, data, and
video.
VoIP phone systems enhance business communications by allowing for
critical applications that improve productivity and efficiency: many applications and
features that allow you to stay connected and accessible. Cell phone connect and
remote call forwarding let your receive business calls when you’re out of the office,
and Unified messaging gives you greater control over your voice and email
messages.
VoIP phone systems keep you informed: the network has proactive
monitoring programs that alert you when it needs repairs before something breaks
down.
Step Three:Deploy IP Telephony
The final step in the transition to VoIP phone systems is to deploy IP
telephony, creating converged communications. Deploying IP telephony and
realizing the full potential of VoIP phone systems allows your company to flourish in
an adaptive environment, easily integrating with multiple configurations.
This is possible because of modularization; VoIP phone systems have
modular applications and components, increasing flexibility while making it a cost-
effective solution.
As a completely optimized and integrated infrastructure, VoIP phone
systems can save your business thousands upon thousands of dollars. VoIP phone
systems eliminate fees for leasing phone lines, and greatly reduce monthly
regulatory fees.
Cameron Elliott is an Telephony specialist at avaya voip phone systems where he extols the benefits of Avaya
Phone Systems